Shipping policy

Shipping Policy

1. Order Processing Time

All orders are processed within 1–3 business days (excluding Sundays and public holidays).
Orders placed after 5:00 PM IST will be processed the next business day.

During peak seasons or sales, processing times may be slightly extended.

2. Shipping Charges

Shipping charges for your order will be calculated and displayed at checkout.

Free Shipping may be available on selected products or order values
Any applicable shipping fees will be clearly shown before payment

3. Estimated Delivery Time

Once dispatched, orders are typically delivered within:

Metro cities: 3–5 business days
Non-metro / rural areas: 5–8 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

4. Shipping Partners

We use reliable third-party courier services to ensure safe and timely delivery of your orders.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email or SMS with tracking details.
You can track your order using the provided tracking link.

6. Delivery Issues & Delays

We are not responsible for delays caused by:

Incorrect or incomplete delivery address
Courier partner delays
Natural disasters or unforeseen events

If your order is significantly delayed, please contact us and we’ll assist you.

7. Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery with clear images or details.
We will review the issue and provide a suitable resolution.

8. Incorrect Address

Please ensure that all shipping details are correct at checkout.
Orders placed with incorrect or incomplete addresses may result in delivery failure and additional charges.

9. International Shipping

Currently, we do not offer international shipping.
(You can update this section if you plan to ship internationally.)

10. Contact Us

If you have any questions regarding shipping, feel free to contact us at:
📧 paragguide@yahoo.co.in